Stolen Shipped Packages

Delivery Responsibility Policy for Wholesale Natural Body Care (WNBC)

 Purpose:
To clarify the responsibilities of Wholesale Natural Body Care (WNBC), the carrier (FedEx), and the customer in the event of a stolen package after delivery.

Policy:

1. WNBC Responsibilities:
- WNBC is responsible for processing and shipping orders to the address provided by the customer.
- Once the package is handed over to FedEx, WNBC's responsibility for the package ends.

2. FedEx Responsibilities:
- FedEx is responsible for the safe and timely delivery of the package to the address provided by WNBC.
- FedEx provides tracking information to confirm the delivery status of the package.

3. Customer Responsibilities:
- The customer is responsible for providing an accurate and secure delivery address.
- Once FedEx confirms delivery to the provided address, the customer assumes responsibility for the package.
- If the package is stolen after delivery, it becomes a matter for local law enforcement.

4. Stolen Package Protocol:
- If a package is confirmed as delivered by FedEx but is suspected to be stolen, the customer should:
- File a report with their local police department.
- Report the theft to FedEx and provide the police report number if available.
- WNBC is not liable for packages that are stolen after confirmed delivery by FedEx.

5. Claims and Inquiries:
- Customers are encouraged to file missing order claims with FedEx and local police if they believe their package has been stolen.
- WNBC will assist in providing necessary shipping and tracking information to support the customer's claim with FedEx.

By following this policy, WNBC ensures a clear understanding of responsibilities related to package delivery and potential theft after delivery.